At MKIVision, we want you to love your Sunglasses. If you're not completely satisfied, we offer a hassle-free returns and refunds policy to ensure a smooth experience.
Return Eligibility
We accept returns within [30] days of delivery if your item meets the following conditions:
Unused & in original packaging (includes all accessories, manuals, and protective materials)
No signs of damage or wear (unless the item arrived defective)
Proof of purchase (order confirmation or receipt)
Custom or personalized items may not be eligible for returns.
Refund Process
- Once we receive and inspect your return, we will process your refund within [14] business days.
- Refunds are issued to the original payment method used at checkout.
- Shipping costs are non-refundable, except for defective or incorrect items.
Exchanges
Need a replacement? We offer free exchanges for defective or damaged items. Contact us within [28] days to request a replacement.
How to Initiate a Return
- Contact our support team at [sales@mkivision.com] with your order details.
- We’ll provide a return authorization and shipping instructions.
- Send your item back using a trackable shipping method.
Non-Returnable Items
- Items damaged due to misuse, accident, or unauthorized modifications.
- Gift cards and final sale items.
For any questions, reach out to [customer support contact]—we’re here to help!
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